FAQ’s

Q: My pet has never been in boarding kennels before. Will he/she be alright?

A: First timers normally get use to the routine at the Hylton very quickly. Our buddies watch all newcomers very closely, to ensure they are eating and contented. Worried how your pet will adapt to boarding? We recommend a 3 night trial stay please see details on our boarding page. Boarding page link!

Q: How old does my puppy have to be to board?

A: Try not to board your pet prior to 6 months old. However sometimes in certain circumstances it is necessary for us to make special provision for younger dogs who may still be in the process of settling into their new home and learning toilet training etc. This might disrupt home routine and training at an important stage of their training development.

Q: I adopted an adult dog a couple of months ago. When will he/she be ready to board at the Hylton?

A: Preferably 4- 6 months is adequate to settle in for a re-homed pet. Again you might want to consider a trail stay. Please see our boarding page for details. Boarding page link!

Q: How much exercise will my dog have whilst boarding?

A: All our guests are exercised twice daily in our own secure and safe park, which is immediately adjacent to the bedroom blocks, making a very secure area for your pets to explore and have fun. Elderly dogs can take just a short stroll if that is what they prefer.

Q: My pet has special food and/or is on medication. Can I be sure he/she will get the food he/she likes and be given his/her pills?

A: All special dietary and medical needs are noted from the boarding form you fill out and our buddies make sure these are administered daily, or as specified. Please bring special diets or medication with your pet, both clearly labelled. Medication should be in veterinary dispensed containers with your pet’s name on it.

Q: What can I bring with my pet to make him/her feel at home?

A: We encourage our boarders to bring their favourite toys with them. You can even bring their own beds but we cannot guarantee anything will be in the same condition on departure.

Q: What if my pet is taken ill while he/she is staying with you?

A: In the unlikely event of illness, your pet will receive immediate veterinary attention. We will also liaise with your own vet for matters of ongoing treatment.

Q: Will my pet be safe at Hylton?

A: There is only one way In/Out of the complex via a securitised door. The bedroom and patio blocks have security gates and these are locked at all times. and entry to the premises is only allowed with a member of staff. The complex is manned 24/7, 365 days a year, it is purpose built, with the health and safety of our guests and staff in mind.

Q: My pet loves attention. Will he/she be stroked and played with while boarding at Hylton?

A: All our guests have lots of human contact by our buddies while they are staying with us. We are here to make sure your pet has fun, while they are on holiday with us while in our care.

Q: Do you offer collection or delivery?

A: No. Why not try a pet taxi. They offer a reliable and safe service and have the correct insurance to transport your pets.

We look forward to welcoming your pet and treating them to an enjoyable doggy pampering experience.