Hylton Hound Hotel Boarding Kennels
Terms and Conditions

 MAXIMUM OCCUPATION PER KENNEL.

2 dogs under 16 inches at shoulder – press 2 room option for 2 dogs over 16 inches

£21 surcharges will be added to your bill on collection

N.B. THE CHARGE DISPLAYED WHEN BOOKING ONLINE DOES NOT INCLUDE SURCHARGES LISTED ABOVE
FOR BEST VALUE ALWAYS BOOK TO ARRIVE PM SESSION AND DEPART AM SESSION please observe opening times

PAYMENT IS ALWAYS TAKEN AT POINT OF DEPARTURE.

N.B. Stays Including Christmas day and Boxing day are subject to a 7 night minimum charge.

 Vaccination Certificate (Doggy HHH Passport for Daycare)- We request current Vaccination Certificates /Doggy Passports be presented at reception for examination each and every time prior to our accepting dogs for boarding/Daycare at the Hylton Hound Hotel.

Medical History On reception we will request knowledge of your dog’s medical history and current medications. Failure to disclose details invalidates insurance.

Authorization for veterinary treatment  (Overnight boarders only)– You agree that in the case of illness or suspected illness a vet will be consulted and if necessary called in to carry out such treatment as they consider advisable. Whilst every care and precaution is taken, responsibility can only be taken at the owner’s risk. All animals boarded are insured during their stay and for 72 hours after departure against vet bills.

 We reserve the right to refuse entry to any Daycare guest which appears to be unwell on arrival. In the unlikely event of a Daycare guest becoming ill during the day he/she will be quarantined, the owner contacted and a vet consulted if necessary.  All vet’s costs incurred will be the responsibility of the owner. Daycare guest owner’s accept that in the unlikely event of their pet becoming involved in a doggy argument any injuries sustained in the argument and all vet bills ensuing will be completely at their own risk.. 

Please note: Existing preconditions and kennel cough are not covered by our insurance. Qualifying claims are limited to £1500 per case.

 

Our license conditions state if both dogs are over 16 inches at the shoulder they can not share a kennel – PLEASE RESERVE TWO KENNELS ( a door connects)

Please note: We reserve the right to separate two dogs sharing the same kennel should problems arise. The owner understands they become liable in such circumstances to pay all the extra kennelling costs arising.

MORNING ARRIVAL & AFTERNOON DEPARTURE SURCHARGES

Morning arrivals are accepted but an extra night surcharge will be applied

Afternoon departures are accepted but an extra night surcharge will be applied

CHRISTMAS & BOXING DAY SURCHARGES

We are closed for Christmas & Boxing Day for arrivals and departures.
For dog boarded over Christmas a MINIMUM 7 X NIGHTS STAY will be charged

OPENING HOURS

Monday to Friday 8AM to 11AM and 4PM to 6PM.
Saturday and Sunday 9AM to 12PM and 4PM to 6PM.

Should the kennels become uninhabitable due to flood, fire etc. a person you designate may be contacted to come and collect your dog should the Hylton be unable to find suitable alternative kennelling.

HYLTON HOUND HOTEL BOARDING KENNEL MISSION STATEMENT

Our mission at the Hylton is to provide First Class care and attention and accommodation for every doggy guest who stays with us when their owners are unable to and this is exactly what we do.

We believe we are the only kennels where customers are actively invited and encouraged to inspect our facility at any time during our opening hours. We practice a totally OPEN HOUSE.

A child catching a bug at school or becoming dirty or injured whilst playing with friends does not mean the child is not well parented. The same applies for a dog in our kennels and our staff, who work tirelessly 52/7 providing their doggy needs. Insurance is in place to help with vet bills arising.

We feed our guests as instructed by the owner; we cannot force a dog to eat. Occasionally, a dog will lose weight during the stay. It could be your dog!

Whilst we attempt to return beds, toys etc. etc. they are left at the kennels strictly at the owner’s risk. Everyone who has ever owned a dog knows just how destructive, messy and smelly they can be on occasion. Especially puppies and adolescents, fox poo and cow pats make for excellent rolls. One can always book a groom prior to leaving with WAGGS GROOMIMG SERVICES. (charges apply)

Facebook photo posting is a free service volunteered by our staff. Please be patient and polite. The staff will try to capture them on screen when they have time but in extremely busy periods, the main holidays mainly, this may not always be possible.

It is our policy NOT to respond to Social Media reviews good or bad. We do not offer refunds no matter how we are threatened by and through this medium. Plaintiffs are encouraged to pursue any claim through the Small Claims Court. If successful we will gladly publish the findings of the Court ourselves on Social Media, refund the boarding charge and pay all costs.

Lose and we shall seek our own costs repaid. We shall also seek damages for defamation for Fake News postings and derogatory statements posted on social media besmirching the good name and reputation of our kennels and the staff who work within the facility.

If you do not agree with all of the above statements we do not want your business.

We recommend you find alternate means to care for your dog when you are unable.

Payment Policy – Hylton Hound Hotel Boarding Kennels

1. We accept Cash, Card only.

2. Cheques are no longer accepted.

3. Payment is at point of departure.

No payments are taken providing you cancel your reservation as per our Cancellations Policy.

Cancellations Policy – Hylton Hound Hotel Boarding Kennels

1. Cancellations are accepted via email at any time up to 72 hrs prior to your reservation start date.

2. Cancellations via email made during the 72 hrs period will result in a £50 service charge being taken from your credit details.

3.Failure to cancel as specified in 1 & 2 will result in the full amount due being recovered from your credit details.